How Are We Doing?

We pride ourselves on offering quality customer service to everyone who walks through our doors, but without feedback we don’t know if we’re fulfilling that goal. On this page, you can let us know how we’re doing or where we might need to improve.

Additionally, if you’re just trying to figure out if we’re the right fit for you, you can browse through what others have had to say about their experience at Shoals University Kia.

Customer Lobby
Sort by: Latest review first / Highest rating first
Billy101 06 Aug 2016
Me and my wife bought a 2016 Kia Soul. And Wayne Mcpherson was our sales person. He is a very good sales man. He makes sure your happy with the vehicle your getting before you sign the paper work. We recommend him to anyone who is looking to get a new car. From Billy Robinett
5 rate
James H. Napier III 12 May 2016
SHOALS KIA of Sheffield is the best place to purchase a vehicle. I think of it as the "red carpet" dealership. The sales person Edgar "EDDIE" Diaz did an awesome job. The minute I walked in I started feeling like a celebrity. Eddie was attentive and knowledgeable. THANK YOU, Shoals KIA!!!!
5 rate
JennJo 13 Apr 2016
Eddie did a great job. I was just recently out of a Chapter 7 BK and he worked so hard to get me in a vehicle. I had given up hope but Eddie was impressive with his customer service. He is very knowledgeable and really worked hard to find me a truck and get the financing. I would recommend Eddie to ...anyone looking for a car or truck. GREAT JOB EDDIE!!!!! Show more
5 rate
Mommyof4 09 Apr 2016
I am not an experienced car buyer. I usually allow the men in my family to take the reigns on that front and I drive whatever they give me keys and gas money for... I was just toying with the idea of applying for financing on a newer vehicle because......well, because who doesnt want a new vehicle!!...! Honestly, I thought of the online application at as a jumping point to test the lending waters in 2016. I figured I would go through a rigorous application process and end with a disappointing NO, a hurtful belly laugh in my face, or worse an approval with Smitty the loan shark :{ I think you see where this is going.....its going with me.....less than 24 hours later.....driving away in a smokin hot little number! Thank You Soooo Much Eddie!!! That is Eddie Diaz at Shoals Kia! Show more
5 rate
ables 08 Apr 2016
Edgar Diaz was very great with us. He answered all my questions and was very helpful.
5 rate
Kayla Adkins 28 Mar 2016
Edgar Diaz was amazing not only did we get to get in a new vehicle but he made sure it was in our budget. Everyone here was very nice and kind to us. Edgar started calling my husband at 9:00 in the morning to make sure that we would have the paper work just about done when we got to the dealership. ...Thank you so much for making all of this possible for us. Show more
5 rate
Jabria Ford 24 Mar 2016
The service was really well. Eddie made me, my mom , and my friend very satisfied. i will totally recommend this place to other people.
5 rate
Monique Daniels 15 Mar 2016
Edgar Diaz was quick, great personality and very polite!!! Wonderful car buying experience...for the first time!!
5 rate
GSharp 11 Mar 2016
Edgar 'Eddie' Diaz did a good job! He was very helpful and we got what we actually wanted to get!!!!! He didnt try and sell us something we couldnt afford. We started on a used and went to a new for a very similar payment.
5 rate
Sissy 07 Mar 2016
Eddie Diaz was very professional and made this process quick and explained everything as we went. I will definitely be going back to buy my next car from Eddie and Shoals Kia.
5 rate
Please speak with our trade advisor for more information.